What if my order is damaged?

If you receive a damaged item, don’t worry! Follow these simple steps to resolve the issue quickly:

1. Inspect Your Order

• Check the item(s) immediately upon receipt.
• Take note of any visible damage to packaging or products.

2. Document the Damage

• Take clear photos of the damaged items and packaging.
• Ensure you capture any visible defects or issues clearly.

3. Contact Us

• Email: [[email protected]]
• Phone: [+60173043678]
• Provide your order number and a description of the damage.

4. Resolution Options

• Replacement: We can send you a replacement item at no extra cost.
• Refund: If you prefer, we can issue a full refund for the damaged item(s).
• Partial Refund: If the damage is minor, we may offer a partial refund.

5. Return Instructions

• If needed, we’ll provide a return shipping label for you to send back the damaged item(s).

6. Timeline for Resolution

• Replacement/Refund Processing Time: Typically 3-5 business days.
• We’ll keep you updated throughout the process!

7. FAQ

• Q: How long do I have to report damaged items?
  A: We recommend reporting damages within [X] days of receiving your order.
• Q: Do I need to return the damaged item?
  A: In some cases, yes, but we’ll provide return instructions if necessary.