Understanding Fees
- We provide clear and transparent information about all fees associated with your account and transactions.
- Fees may vary based on the type of service or transaction you’re using. Please refer to the Fee Schedulesection for more details.
How Fees Are Charged
- Fees are generally applied at the time of service or transaction. They may appear on your billing statement and will be outlined for your reference.
- Some fees may be automatically deducted, while others might require manual payment.
Accessing Your Fee Report
- You can easily access a detailed report of all fees you’ve incurred by visiting your Account Dashboard.
- The report can be downloaded for your records and reviewed at any time.
Refunds and Adjustments
- If you believe a fee has been applied incorrectly or you’re eligible for a refund, please contact our support team.
- Refund requests should be made within 30 days of the transaction date.
Payment Methods
- Fees can be paid through various methods, including credit cards, bank transfers, or digital payment services. Check the Payment Methods section to see the available options.
Tracking Your Transaction History
- Your transaction history, including detailed information about the fees, can be viewed directly from the Transaction History section of your account.
Need Help?
- If you have questions regarding fees or need help with reports, feel free to reach out to our support team via email or live chat. We’re here to assist you!
Search
GroupWA